This Privacy Policy explains how Hybrid EV Engineering (“we”, “us”, “our”) collects, uses, shares, and protects information collected from users of our website, services, and marketing forms, including Google lead forms.
1. Information We Collect
We collect information you voluntarily provide and information automatically collected when you use our website or services.
a) Information you provide
- Contact details: name, phone number, email address, and postal address.
- Vehicle information: make, model, year, VIN (if provided), and service preferences.
- Messages and attachments you send to us (e.g., photos of your vehicle).
b) Information we collect automatically
- Device and browser information (IP address, browser type, operating system).
- Usage data (pages visited, time on site, referral source, interaction with ads and forms).
- Cookies and similar technologies. See the “Cookies” section below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries, provide quotes, schedule diagnostics, and fulfill service requests.
- To send service-related communications, confirmations, and updates.
- To process transactions and manage billing (if applicable).
- To improve our services, website, and marketing (analytics and testing).
- To comply with legal obligations and protect our rights.
3. Legal Bases for Processing (If Applicable)
If you are in a jurisdiction that requires disclosure of the legal basis for processing personal data (for example, the EU), we rely on one or more of the following:
- Your consent (when you provide it, e.g., opt-in for marketing communications).
- Performance of a contract or to take steps at your request before entering a contract (to provide services you request).
- Our legitimate interests (to improve and secure our services), balanced against your privacy rights.
- Compliance with legal obligations.
4. Sharing and Disclosure
We may share personal information in the following limited circumstances:
- With service providers who perform functions on our behalf (payment processors, CRM, analytics, hosting, SMS/email providers).
- With repair or parts partners when necessary to fulfil your service request.
- To comply with laws, legal processes, or government requests.
- To protect the safety, rights, property, or security of our users or the public.
- In connection with a sale, merger, or change of ownership of the business (we will notify affected users where required by law).
5. Cookies & Tracking Technologies
We and our partners use cookies, web beacons, and similar technologies to collect information about your interactions with our website and ads. These technologies help with:
- Remembering your preferences and settings.
- Measuring and improving ad performance (including Google Ads & lead form interactions).
- Understanding how visitors use our site so we can improve it.
You can control cookies through your browser settings or by using any opt-out mechanisms provided in our cookie banner (if available). Disabling cookies may affect site functionality.
6. Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose; contact us if you need details or a specific request.
7. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- The right to access or obtain a copy of the data we hold about you.
- The right to request correction of inaccurate information.
- The right to request deletion or restriction of processing, subject to legal exceptions.
- The right to object to processing for direct marketing or to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure — if a breach occurs, we will follow applicable laws regarding notification.
9. Third-Party Links
Our site may contain links to third-party sites or services. This policy does not apply to those sites; please review their privacy policies separately.
10. Children’s Privacy
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such data, contact us to request deletion.
11. How to Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle personal data, contact:
Hybrid EV Engineering
Email: info@hybrideveengineering.com
Phone: +92 333 5435936
Address: Plot 315, Street 3, I-9/3, Islamabad
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify users (for example, via a notice on our website or email).